Last updated: [Date 12/12/2024]
At Delicacy Asia, we strive to ensure timely and safe delivery of your orders. Please read our shipping and delivery policy for information on how and when your items will arrive.
1. Shipping Options and Costs
We offer a variety of shipping options to accommodate your needs. Shipping costs are calculated at checkout based on your location, order size, and chosen shipping method.
2. Delivery Times
Estimated delivery times vary depending on the selected shipping option and destination. Typical delivery times are as follows:
- Standard Shipping: [Estimated 7 Days] business days
- Express Shopping Kokkola Center: 24H within payment confirmed!
- International Shipping: [Estimated 10 Days] business days
Please note that orders are processed Monday through Friday (excluding holidays). Delivery times are estimates and may vary due to external factors beyond our control, such as weather conditions, carrier delays, or holiday surges.
3. Order Processing Time
Orders are typically processed within [Processing Time 1- 3] business days after they are placed. You will receive an email confirmation once your order has shipped, including tracking information.
4. Shipping Restrictions
Currently, We deliver only Dry products! But Within our own delivery process We deliver All (Fresh, Frozen & Dry) products to Selective places. we ship to addresses within [List of EU Countries]. Unfortunately, we do not deliver to P.O. boxes, APO/FPO addresses, or international locations outside the EU specified regions.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order status on the carrier’s website. Please allow 24 hours for tracking information to update after shipment.
6. Delayed or Lost Packages
If you experience a delay in your delivery or suspect your package is lost, please reach out to our Customer Service team at [Your Contact Information]. We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Incorrect or Incomplete Address
Please ensure that your shipping address is accurate when placing an order. Delicacy Asia is not responsible for orders delivered to incorrect or incomplete addresses provided by customers.
8. Shipping During Peak Seasons
During peak seasons (such as holidays or special promotions), processing and delivery times may be longer than usual. We recommend placing your order early to avoid delay!